Refund policy
Return and Refund Policy:
Due to the handmade nature of our products, we do not accept returns or exchanges under any circumstances. Once an order is placed, it cannot be canceled, modified, or refunded as all sales are final.
We are unable to provide refunds for unsatisfied customers due to the fact that every item is custom-made upon order and meticulously handcrafted.
It is important to note that we are not responsible for any damage that may occur to items during transit. Each piece is carefully inspected and packaged to ensure it is shipped out in pristine condition. However, once the package leaves our hands and is in the possession of the shipping carrier, we cannot be held liable for any damage that occurs during transportation. As a result, we do not offer refunds for items damaged during transit.
Damaged Packages:
If your order arrives damaged, please document the condition of the box and artwork with photos immediately and contact us at hello@yourmoderndesigns.com within 48 hours of delivery. I will assist in filing a claim with the carrier, as claims must be submitted by the shipper. Please note that refunds or replacements are not guaranteed for damages caused during transit and are subject to the carrier’s claim approval.
Please note that any costs associated with returning artwork for repair or replacement remain the responsibility of the customer, and items must be returned in their original packaging. If the buyer chooses not to return the artwork for repair due to cost or any other reason, Your Modern Designs is not liable for any reimbursement of the original shipping charges or the price of the artwork.