Shipping policy

Shipping and Delivery Policy:

Our Shipping Policy is designed to provide you with a clear understanding of our processes and expectations when it comes to your orders and deliveries. Please take a moment to review the following terms before placing your order.

1. Order Processing and Sales Policy:
All sales made on our website are final. Once you submit an order, we immediately begin processing upon receipt so we are unable to cancel or change an order once it has been submitted. As a reminder, ALL SALES ARE FINAL.

2. Estimated Turnaround Time:
We aim to fulfill orders within 2-4 weeks from the date of your order placement. For orders containing multiple art pieces, this timeframe may extend up to 6 weeks due to the intricacies involved in processing multiple items together. It's important to note that these timeframes are estimates and may vary based on order volume and production factors. We appreciate your understanding and patience in such situations.

3. Delivery Date Request:
Should you require your art piece(s) to be delivered on or before a specific date, it is your responsibility to contact us before making your purchase. We will do our best to accommodate your request, although we cannot guarantee expedited delivery for every order. Failure to inform us of your desired delivery date in advance does not entitle you to a refund if the pieces are not delivered within your desired timeframe.

4. Returns, Exchanges and Refunds:

Due to the handmade nature of our products, we do not accept returns or exchanges under any circumstances. Once an order is placed, it cannot be canceled, modified, or refunded as all sales are final.

We are unable to provide refunds for unsatisfied customers due to the fact that every item is custom-made upon order and meticulously handcrafted.

It is important to note that we are not responsible for any damage that may occur to items during transit. Each piece is carefully inspected and packaged to ensure it is shipped out in pristine condition. However, once the package leaves our hands and is in the possession of the shipping carrier, responsibility for the package transfers to the carrier.

5. Damaged Packages:

If your order arrives damaged, please document the condition of the box and artwork with photos immediately and contact us at hello@yourmoderndesigns.com within 48 hours of delivery. We will assist in filing a claim with the carrier, as claims must be submitted by the shipper. Please note that refunds or replacements are not guaranteed for damages caused during transit and are subject to the carrier’s claim approval.

Please note that any costs associated with returning artwork for repair or replacement remain the responsibility of the customer, and items must be returned in their original packaging. If the buyer chooses not to return the artwork for repair due to cost or any other reason, Your Modern Designs is not liable for any reimbursement of the original shipping charges or the price of the artwork.

5. Shipping Methods and Tracking:

During checkout, all calculated shipping rates are based on Ground Shipping, estimating between 2-5 business days for US shipments and up to 10 business days for International shipments. Once your shipping label has been created, you'll receive a tracking number via email, allowing you to monitor the progress of your package once it has shipped. Please note, the tracking number email is not the confirmation of a shipped package but as a reference for tracking once the item has been shipped. If there is still no tracking information shown after the given 2-4 week turnaround time, please reach out to us at hello@yourmoderndesigns.com.

6. International Orders:

For our international orders, we offer shipping to various locations. It's important to be aware that customs fees, import duties, taxes, and other charges related to international orders are the responsibility of the customer.

7. Shipping Address Accuracy:

To ensure successful delivery, please provide an accurate and up-to-date shipping address during checkout. We will not be held responsible for delivery issues resulting from incorrect or incomplete addresses.

8. Contact Us:

If you have any questions, concerns, or need assistance regarding your order, please don't hesitate to contact us at hello@yourmoderndesigns.com

By placing an order with Your Modern Designs, you acknowledge and accept the terms outlined in this shipping and delivery policy. We appreciate your business and look forward to providing you with beautiful, custom-made art pieces that you will cherish for years to come.

Please note that this shipping policy is subject to change without prior notice. Last updated: August 1st, 2023.